Refunds & Returns

Refund Policy for Forbcost

At Forbcost, customer satisfaction is our top priority. We are committed to ensuring a seamless shopping experience. Please read our refund policy carefully to understand how we handle refund requests.

7-Day Refund Policy

We offer a 7-day refund policy applicable to items that are defective, damaged, or not as described. If you receive an item that meets these criteria, you may request a refund within 7 days of delivery.

Eligibility Criteria for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Defective or Damaged Items: The item has manufacturing defects or is damaged upon arrival.

  2. Not as Described: The item received does not match the product description on our website.

  3. Return Request Timeline: The request must be initiated within 7 days of the delivery date.

  4. Original Condition: The item must be unused, unwashed, and returned in its original packaging with all tags and labels intact.

How to Request a Refund

To initiate a refund request, follow these steps:

  1. Contact Us: Email us at soulprophet2017@gmail.com with your order number and a detailed description of the issue.

  2. Provide Evidence: Attach clear photographs or videos showing the defect or damage.

  3. Approval Process: Once we review your request, we will notify you of the approval or rejection of your refund.

Refund Process

  • If your refund request is approved, we will process the refund within 5-7 business days.

  • The amount will be credited back to your original payment method.

Non-Refundable Cases

Refunds will not be processed in the following scenarios:

  • Items not returned in their original condition.

  • Return requests made after 7 days of delivery.

  • Damage caused by misuse, mishandling, or improper care of the product.

  • Items marked as final sale or non-returnable on the product page.

Return Shipping

  • If the return is approved, we will provide instructions for shipping the item back to us.

  • In cases of defective or damaged items, Forbcost will cover the return shipping cost.

Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer support team at soulprophet2017@gmail.com or [your contact number]. We are here to assist you.

Thank you for shopping with Forbcost!